Terms of service

TERMS OF SERVICE

Last updated: September 17, 2026

OVERVIEW

Welcome to JOYNURE.

JOYNURE is an e-commerce brand operated by Poghosyan Commerce LLC. The terms “we,” “us,” and “our” refer to JOYNURE and Poghosyan Commerce LLC.

JOYNURE operates this online store and website, including related information, content, features, tools, products, and services, to provide customers with a curated shopping experience (the “Services”).

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer the Services.

These Terms of Service (“Terms”), together with the policies referenced in them, describe your rights and responsibilities when accessing or using the Services.

Please read these Terms carefully. By accessing, browsing, interacting with, or purchasing through the Services, you agree to these Terms and our Privacy Policy.

If you do not agree with these Terms, you should not use the Services.

SECTION 1 – ACCESS AND ACCOUNTS

By using the Services, you represent that you are at least the age of majority in your country, state, province, or region of residence, or that you have any authorization required by applicable law.

When using the Services, you may be required to provide information including your email address, billing information, payment information, and shipping information.

You represent that information you provide is accurate, current, and complete and that you have the right to provide that information.

If you create an account, you are responsible for maintaining the confidentiality and security of your account credentials and for activity conducted through your account.

You may not sell, transfer, assign, or license your customer account to another person without authorization.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to present product descriptions, photographs, colors, dimensions, specifications, and other information accurately.

However, product colors and appearance may vary depending on your screen, device, manufacturing variations, or other factors.

Product descriptions, prices, availability, specifications, and other information may be updated from time to time.

We reserve the right to discontinue products or limit quantities available to any person, household, geographic area, or jurisdiction, subject to applicable law.

Products should be used only for their intended purposes and according to applicable instructions and warnings.

Customers are responsible for reviewing relevant product descriptions, specifications, safety information, warnings, and age recommendations before use.

SECTION 3 – ORDERS

When you submit an order, you are making an offer to purchase the selected products from JOYNURE.

We reserve the right to accept, reject, limit, or cancel orders, subject to applicable law.

Payment must be successfully authorized and processed before an order can be completed.

Please review your order carefully before submitting it.

Once an order enters processing or fulfillment, we may be unable to modify or cancel it.

If we reject, modify, or cancel an order, we will make reasonable efforts to notify you using the contact information provided with your order.

Purchases are also subject to our Return and Refund Policy.

Products purchased through JOYNURE are generally intended for personal or household use and not for unauthorized commercial resale.

SECTION 4 – PRICES AND BILLING

Prices, discounts, promotions, and product availability may change without notice.

The applicable product price will generally be the price displayed when your order is submitted, subject to correction of genuine errors as permitted by applicable law.

Depending on your location and checkout configuration, taxes, shipping charges, customs duties, import taxes, or similar charges may be displayed separately.

Promotions may be subject to additional terms and conditions.

You agree to provide accurate and complete payment, billing, shipping, and account information.

You represent that:

The payment information you provide is accurate.
You are authorized to use the selected payment method.
Charges incurred through the transaction may be submitted to your payment provider.
You are responsible for applicable charges associated with your purchase except where applicable law or the checkout information provides otherwise.

SECTION 5 – SHIPPING AND DELIVERY

JOYNURE works with third-party suppliers, fulfillment providers, and shipping carriers to fulfill and deliver customer orders.

Products may be fulfilled and shipped from different locations depending on product availability, destination, inventory, and the fulfillment provider used for an order.

Processing and estimated delivery times are estimates and are not guarantees.

Delivery may be affected by circumstances outside our reasonable control, including:

Carrier delays
Customs processing
International transportation
Weather
Service interruptions
Peak shopping periods
Incorrect or incomplete customer information
Other logistical or operational circumstances

Customers are responsible for providing a complete and accurate shipping address.

If you discover an error in your shipping information, contact us as soon as possible. We cannot guarantee that shipping information can be changed after fulfillment has started.

International shipments may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination jurisdiction.

Where such charges are not expressly included or collected during checkout, they may be the customer's responsibility, subject to applicable law.

Additional shipping information is provided in our Shipping Policy.

Nothing in this section limits consumer rights that cannot legally be excluded.

SECTION 6 – RETURNS, REFUNDS, AND CANCELLATIONS

Returns, refunds, replacements, and cancellations are governed by our Return and Refund Policy.

Except where applicable law provides otherwise, we may be unable to accept change-of-mind returns after an order has entered processing or fulfillment.

If a product arrives damaged, defective, or materially different from what was ordered, customers should contact us promptly and provide the information reasonably required to investigate the issue.

Nothing in these Terms limits mandatory consumer cancellation, withdrawal, refund, repair, replacement, or other rights provided by applicable law.

SECTION 7 – INTELLECTUAL PROPERTY

The Services, including JOYNURE branding, logos, text, graphics, photographs, product images, videos, designs, layouts, software, and other content, may be owned by or licensed to JOYNURE, Poghosyan Commerce LLC, Shopify, or their respective licensors.

Such materials may be protected by applicable copyright, trademark, patent, and other intellectual-property laws.

Except where expressly permitted, you may use the Services and their content only for personal and lawful purposes.

You may not reproduce, distribute, republish, modify, sell, commercially exploit, or otherwise use protected content without appropriate authorization, except where permitted by applicable law.

Nothing in these Terms transfers ownership of JOYNURE's or any third party's intellectual property to you.

SECTION 8 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to features, tools, applications, integrations, or services supplied by third parties.

These services may operate under their own terms and privacy policies.

We do not necessarily control third-party services and are not responsible for their independent practices except to the extent required by applicable law.

You should review applicable third-party terms before using their services.

SECTION 9 – THIRD-PARTY LINKS

Our Services may contain links to websites, platforms, applications, or services operated by third parties.

We are not responsible for the content, availability, privacy practices, security, accuracy, or policies of independent third-party websites or services.

Accessing third-party websites is at your discretion.

Nothing in this section excludes responsibility that cannot legally be excluded.

SECTION 10 – RELATIONSHIP WITH SHOPIFY

JOYNURE is powered by Shopify, which provides the technology used to operate our online store.

However, purchases made through JOYNURE are transactions with JOYNURE, operated by Poghosyan Commerce LLC, rather than Shopify.

Shopify is not the seller of JOYNURE products.

Certain information relating to your use of the Services may be processed by Shopify to provide and improve its platform and related services.

Additional information regarding personal information is provided in our Privacy Policy and applicable Shopify privacy documentation.

SECTION 11 – PRIVACY

Personal information collected through the Services is processed according to our Privacy Policy.

Information may also be processed by Shopify and other service providers necessary to operate our e-commerce business, including payment, fulfillment, shipping, analytics, security, and technology providers.

Please review our Privacy Policy for additional information.

SECTION 12 – REVIEWS AND FEEDBACK

If you submit reviews, photographs, videos, suggestions, feedback, or other content (“Feedback”), you represent that you have the necessary rights to submit that content.

You must not submit content that:

Violates another person's intellectual-property or privacy rights.
Contains knowingly false or deceptive information.
Contains malicious software.
Is unlawful, threatening, abusive, or otherwise prohibited by applicable law.

To the extent permitted by applicable law, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, display, distribute, and adapt Feedback for operating, improving, and promoting JOYNURE and the Services.

Where required, compensation or incentives associated with reviews should be appropriately disclosed.

SECTION 13 – ERRORS, INACCURACIES, AND OMISSIONS

Our website may occasionally contain errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, availability, delivery estimates, or other information.

We reserve the right to correct errors and update information.

Where permitted by applicable law, we may modify or cancel an order affected by a material pricing or information error.

If we cancel an order after payment has been received, the applicable amount will be refunded.

SECTION 14 – PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the Services to:

Violate applicable laws or regulations.
Engage in fraudulent, deceptive, harmful, or malicious activity.
Infringe intellectual-property, privacy, publicity, or other rights.
Harass, threaten, abuse, or unlawfully discriminate against another person.
Submit deliberately false or misleading information.
Distribute malware, viruses, phishing attempts, spam, or unauthorized advertising.
Impersonate another person or organization.
Circumvent security controls or access restrictions.
Collect personal information without authorization.
Interfere with the availability, security, or proper operation of the Services.
Commercially exploit unauthorized portions of the Services.

We may restrict or terminate access where we reasonably determine that these Terms have been violated.

SECTION 15 – AUTOMATED SYSTEMS

Automated or semi-automated software may interact with the Services only where permitted by applicable law, these Terms, and applicable technical restrictions.

Automated systems must not bypass security controls, CAPTCHAs, authentication requirements, or other access restrictions.

We may implement reasonable technical measures to protect our Services, customers, and systems from unauthorized automated activity.

SECTION 16 – TERMINATION

We may suspend or terminate access to the Services where a user materially violates these Terms, engages in unlawful activity, or creates a significant security or operational risk.

Termination does not eliminate obligations incurred before termination.

Provisions that reasonably should survive termination will continue to apply.

Nothing in this section limits rights that cannot legally be excluded.

SECTION 17 – DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.

We do not guarantee that access to the Services will always be uninterrupted, error-free, secure, or continuously available.

To the extent permitted by applicable law, we disclaim warranties or conditions that may otherwise be implied, including merchantability, fitness for a particular purpose, durability, title, and non-infringement.

These exclusions do not apply where applicable law prohibits them.

Nothing in these Terms limits statutory warranties, guarantees, or consumer rights that cannot legally be excluded.

SECTION 18 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, JOYNURE, Poghosyan Commerce LLC, and their applicable affiliates, employees, contractors, service providers, and agents will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the Services or products.

This may include lost profits, lost revenue, lost savings, loss of data, or replacement costs where such exclusions are legally permitted.

Liability will not be excluded or limited where doing so would violate applicable law, including liability that cannot legally be waived or restricted.

SECTION 19 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless JOYNURE and Poghosyan Commerce LLC from reasonable third-party claims, losses, or expenses arising directly from:

Your material violation of these Terms.
Your violation of applicable law.
Your infringement of another person's rights.
Your unlawful misuse of the Services.

Nothing in this section creates an obligation that cannot legally be imposed under applicable consumer law.

SECTION 20 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent legally permitted or severed where necessary.

The remaining provisions will continue in effect.

SECTION 21 – WAIVER AND ENTIRE AGREEMENT

Our failure to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.

These Terms and the policies incorporated into them constitute the agreement concerning your use of the Services, subject to any rights provided by applicable law.

SECTION 22 – ASSIGNMENT

You may not assign your rights or obligations under these Terms without our prior written consent except where applicable law permits otherwise.

We may transfer our rights and obligations in connection with a merger, restructuring, sale, acquisition, or transfer of business assets, subject to applicable law.

SECTION 23 – GOVERNING LAW

These Terms are governed by the laws of the State of Delaware and applicable federal laws of the United States.

However, this choice of law does not deprive customers of mandatory consumer protections or rights that apply under the laws of their country or region and cannot legally be waived.