Shipping policy

SHIPPING POLICY

Last updated: September 17, 2026

JOYNURE is an e-commerce brand operated by Poghosyan Commerce LLC.

This Shipping Policy explains how orders placed through JOYNURE are processed, fulfilled, shipped, and delivered.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing times may be longer during holidays, promotional periods, periods of high order volume, or due to circumstances outside our reasonable control.

Once an order has entered processing or fulfillment, we may be unable to modify or cancel it.

If you need to request a change or cancellation, please contact us as soon as possible at hellojoynure@gmail.com.

FULFILLMENT

JOYNURE works with third-party suppliers and fulfillment partners to process and ship customer orders.

Depending on the product, inventory availability, and customer destination, products may be shipped from fulfillment facilities located in China, the United States, or other locations used by our fulfillment partners.

The shipping origin of a product does not necessarily correspond to the location of JOYNURE or Poghosyan Commerce LLC.

If an order contains multiple products, the products may be shipped separately and may arrive in different packages or on different dates.

SHIPPING DESTINATIONS

JOYNURE offers shipping to supported destinations, including the United States, Canada, European countries, and other international markets available at checkout.

Shipping availability may vary depending on the product, destination, supplier, fulfillment location, and carrier availability.

If Shopify does not provide a shipping option for a particular address at checkout, we may currently be unable to ship that product to that destination.

ESTIMATED DELIVERY TIMES

Estimated delivery times vary depending on the destination, product, fulfillment location, and shipping method.

Typical estimated delivery times after order processing are:

United States: approximately 7–15 business days

Canada: approximately 8–20 business days

Europe: approximately 7–20 business days

Other international destinations: approximately 10–30 business days

These timeframes are estimates only and are not guaranteed delivery dates.

Actual delivery times may vary because of customs processing, carrier delays, weather, holidays, local postal services, destination accessibility, inventory availability, or other circumstances outside our reasonable control.

Any more specific delivery estimate displayed at checkout or provided with your shipment should be considered together with this Shipping Policy.

SHIPPING COSTS

Applicable shipping charges will be displayed at checkout before you complete your purchase.

JOYNURE may offer free shipping to certain destinations, for certain products, or as part of promotions.

Shipping rates and availability may vary by product and destination.

ORDER TRACKING

When tracking information is available, customers may receive a shipping confirmation containing a tracking number or tracking link.

Please allow some time after receiving the tracking number for the carrier's tracking system to update.

International shipments may be handled by multiple carriers during transit, and tracking updates may occasionally be delayed.

CUSTOMS, DUTIES, AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country or local authorities.

Where these charges are not collected at checkout, they may be payable by the customer upon import or delivery, subject to applicable law.

JOYNURE does not control charges imposed independently by customs authorities or local governments.

Customers are responsible for complying with applicable import requirements in their destination country.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully verify your:

Full name
Street address
Apartment or unit number, where applicable
City
State, province, or region
Postal or ZIP code
Country
Contact information

If you discover an error after placing an order, contact us immediately at hellojoynure@gmail.com.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered fulfillment or been shipped.

FAILED OR UNDELIVERABLE DELIVERY

If a shipment cannot be delivered because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another circumstance attributable to the recipient, additional shipping costs may apply if the order must be shipped again.

Any refund or replacement in such circumstances will be handled according to the circumstances of the order, our Return and Refund Policy, and applicable law.

LOST PACKAGES

If your tracking information indicates that your package has not arrived within a reasonable period after the estimated delivery window, please contact us at hellojoynure@gmail.com.

Include your order number and any available tracking information.

We will review the shipment information and, where appropriate, work with the fulfillment provider or shipping carrier to investigate.

Where a shipment is confirmed lost, we may provide an appropriate replacement or refund in accordance with applicable law and the circumstances of the order.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Please inspect your order after delivery.

If a product arrives damaged, defective, or materially different from what you ordered, contact us promptly at hellojoynure@gmail.com.

Please provide:

Your order number
A description of the issue
Clear photographs or videos of the product
Photographs of the packaging and shipping label where relevant

We will review the issue and provide an appropriate solution in accordance with our Return and Refund Policy and applicable law.

DELAYS

Delivery delays may occasionally occur because of circumstances outside our reasonable control, including:

Customs inspections
International transportation delays
Carrier disruptions
Severe weather
Holidays
High shipping volumes
Local postal delays
Supply-chain disruptions
Incorrect or incomplete delivery information

We will make reasonable efforts to assist customers experiencing significant shipping delays.

MULTIPLE PACKAGES

Because JOYNURE uses third-party fulfillment providers, products within the same order may sometimes be fulfilled separately.

You may therefore receive multiple packages and tracking numbers for a single order.

Receiving one package does not necessarily mean that the remainder of your order has been lost or omitted.

MANDATORY CONSUMER RIGHTS

Nothing in this Shipping Policy limits or excludes consumer rights or remedies that cannot legally be waived or restricted under applicable law.

Customers in certain countries or regions may have additional statutory rights regarding delivery, delays, damaged goods, cancellations, refunds, or other consumer matters.