Privacy policy

PRIVACY POLICY

Last updated: September 17, 2026

JOYNURE is an e-commerce brand operated by Poghosyan Commerce LLC.

JOYNURE operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

JOYNURE is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, process, and disclose your personal information when you visit or use our website, make a purchase or other transaction, create an account, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will control.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with the Services, where you live, and what features you use, we may collect or process the following categories of personal information:

Contact information, including your name, billing address, shipping address, phone number, and email address.
Payment and transaction information, including payment method, payment confirmation, transaction details, and related payment information. Payment information may be processed by Shopify and other authorized payment providers.
Account information, including account credentials, preferences, and settings.
Order and transaction information, including products you view, place in your cart, purchase, return, cancel, or otherwise interact with.
Communications, including information you provide when contacting customer support or otherwise communicating with us.
Device information, including information about your device, browser, network connection, IP address, and similar identifiers.
Usage information, including information about how and when you access, browse, and interact with our website and Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you when you make a purchase, create an account, contact us, or otherwise provide information.
Automatically through our website and Services, including through cookies and similar technologies.
From Shopify and service providers that help us operate our store.
From fulfillment, shipping, payment, analytics, marketing, and other service providers.
From business partners and other third parties where permitted by applicable law.

How We Use Your Personal Information

We may use personal information for the following purposes:

Providing and Improving Our Services

We may use your information to:

Process and manage orders.
Process payments.
Arrange fulfillment and shipping.
Provide order and shipping notifications.
Process approved cancellations, refunds, or returns.
Maintain customer accounts.
Provide customer support.
Remember customer preferences.
Improve our website, products, and shopping experience.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to provide marketing and promotional communications and to measure or personalize advertising.

You may unsubscribe from promotional email communications using the unsubscribe option provided in those messages.

Security and Fraud Prevention

We may use personal information to:

Verify transactions and accounts.
Detect and prevent fraud.
Investigate suspicious, illegal, or unauthorized activity.
Protect our customers, business, website, and Services.
Maintain the security and integrity of our systems.

Communication

We may use your personal information to respond to questions, provide customer support, communicate about orders, and maintain our relationship with you.

Legal and Compliance Purposes

We may process information when reasonably necessary to comply with applicable laws, regulations, legal processes, governmental requests, tax obligations, disputes, investigations, or to enforce our terms and policies.

How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide the Services.

This may include:

Shopify, which provides the e-commerce infrastructure for our store.
Payment processors and financial service providers.
Fulfillment and shipping providers.
Technology, hosting, analytics, security, and customer-support providers.
Marketing and advertising service providers.
Professional advisers where appropriate.
Government authorities or other parties when disclosure is required by applicable law.

We may also disclose information when you request or authorize us to do so.

Information may also be disclosed in connection with a business transaction such as a merger, acquisition, financing, restructuring, sale of assets, or similar transaction.

Order Fulfillment and Shipping

JOYNURE works with third-party suppliers, fulfillment providers, and shipping providers to process and deliver customer orders.

Information necessary to fulfill an order—such as your name, shipping address, phone number, email address, order details, and other necessary delivery information—may be provided to these parties.

These service providers may operate or process information in countries other than the country where you reside.

Relationship With Shopify

Our online store is powered by Shopify.

Shopify processes certain personal information relating to your access to and use of our store in order to provide its platform and related services.

Information submitted through our store may therefore be transmitted to and processed by Shopify and other service providers that may operate in countries other than your country of residence.

Shopify's processing of personal information is also governed by its applicable privacy policies and terms.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, and similar technologies to operate the website, remember preferences, understand website usage, provide functionality, improve our Services, prevent fraud, and, where permitted, support advertising and marketing.

Depending on where you live, you may have the right to manage or reject certain non-essential cookies through available privacy controls.

Third-Party Websites and Links

Our Services may contain links to websites or platforms operated by third parties.

We are not responsible for the privacy, security, accuracy, or practices of third-party websites or services.

We encourage you to review the privacy policies and terms of any third-party service you choose to use.

Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children below the age at which they may legally provide consent under applicable law.

If you are a parent or guardian and believe that a child has provided personal information to us improperly, please contact us so that we can review the request and take appropriate action.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

You should avoid sending sensitive or confidential information through unsecured communication channels.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The appropriate retention period may depend on factors including:

Whether information is required to fulfill an order.
Whether you maintain a customer account.
Customer-service requirements.
Fraud-prevention and security needs.
Tax, accounting, and legal obligations.
Dispute-resolution requirements.
Enforcement of our agreements and policies.

Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include:

The right to request access to personal information we hold about you.
The right to request correction of inaccurate personal information.
The right to request deletion of certain personal information.
The right to request a copy of certain personal information.
The right to object to or restrict certain processing.
The right to withdraw consent where processing is based on consent.
The right to opt out of certain targeted advertising or sharing practices where applicable.

These rights are not absolute and may be subject to exceptions under applicable law.

We may need to verify your identity before processing certain privacy requests.

Marketing Preferences

If you receive promotional emails from JOYNURE, you may unsubscribe at any time using the unsubscribe option contained in the message.

Even after unsubscribing from marketing communications, we may continue to send non-promotional communications relating to your purchases, orders, account, customer-service requests, or other transactions.

European Economic Area and United Kingdom

If you reside in the European Economic Area or United Kingdom, applicable privacy laws may provide additional rights concerning your personal information.

Depending on the circumstances, these may include rights relating to:

Access.
Correction.
Deletion.
Data portability.
Restriction of processing.
Objection to processing.
Withdrawal of consent.
Complaints to an appropriate data-protection authority.

Where required, we will process personal information under an appropriate legal basis provided by applicable law.

International Data Transfers

Because JOYNURE uses international e-commerce, technology, fulfillment, payment, and shipping providers, personal information may be processed or stored outside the country where you live.

Where applicable law requires safeguards for international transfers of personal information, appropriate recognized transfer mechanisms may be used.

Complaints

If you have concerns or complaints about how we process personal information, please contact us using the information below.

Depending on where you live, you may also have the right to submit a complaint to an applicable privacy or data-protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our Services, business practices, technologies, legal requirements, or other operational reasons.

When we update this Privacy Policy, we will update the “Last updated” date displayed above and provide additional notice where required by applicable law.