RETURN AND REFUND POLICY

Last updated: September 17, 2026

This Return and Refund Policy applies to purchases made from JOYNURE. JOYNURE is an e-commerce brand operated by Poghosyan Commerce LLC.

Returns and Change-of-Mind Purchases

Except where applicable law provides otherwise, JOYNURE does not accept returns or exchanges solely because a customer changed their mind, selected the wrong product or variant, or no longer wants the product.

This does not affect any mandatory consumer rights available to you under the laws applicable to your purchase.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives.

If your product arrives damaged, defective, or different from what you ordered, contact us promptly at hellojoynure@gmail.com.

Please include:

• Your order number
• A description of the problem
• Clear photographs or videos of the product
• Photographs of the packaging and shipping label, when relevant

We will review your request and, when appropriate, may offer a replacement or refund.

If we require an approved damaged, defective, or incorrect product to be returned, JOYNURE will provide return instructions and cover the approved return-shipping cost.

Please do not send products to any address without receiving return instructions from JOYNURE first.

Order Cancellations

You may request cancellation before your order has been processed or shipped.

We cannot guarantee that a cancellation request can be completed because orders may be submitted for fulfillment shortly after they are placed.

Once an order has been processed or shipped, it generally cannot be cancelled unless cancellation is required by applicable law.

To request a cancellation, contact hellojoynure@gmail.com as soon as possible and include your order number.

Approved Refunds

If a refund is approved, it will be issued to the original payment method used for the purchase.

Please allow up to 10 business days for an approved refund to be processed. Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.

Shipping charges are non-refundable unless the product was damaged, defective, incorrect, or a refund of those charges is required by applicable law.

Lost or Undelivered Orders

If your order has not arrived within the expected delivery period, please contact us at hellojoynure@gmail.com with your order number.

We will review the available tracking and fulfillment information and work with the applicable fulfillment or shipping provider to investigate the shipment.

Where appropriate, we may provide a replacement or refund based on the circumstances and applicable law.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping information, contact us as soon as possible at hellojoynure@gmail.com.

We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

Mandatory Consumer Rights

Nothing in this policy limits or excludes consumer rights that cannot legally be waived or restricted.

Customers in certain jurisdictions, including countries within the European Union and European Economic Area, may have statutory cancellation, withdrawal, return, refund, repair, or replacement rights.

For qualifying distance purchases, this may include a 14-day withdrawal period, subject to applicable legal conditions and exceptions.

Where mandatory consumer protection law provides rights that conflict with this policy, the applicable mandatory law will prevail.

Contact Us

If you have questions about a return, refund, cancellation, damaged product, or order issue, contact us at:

JOYNURE
Operated by Poghosyan Commerce LLC
Email: hellojoynure@gmail.com
Website: joynure.com